In India, VoIP is not commercially legalized. You cannot terminate a VoIP call to a PSTN or mobile! What does that mean for Indian clients? This talk is very relevant for most companies having a support center, a call center or a helpline in India, since infrastructure costs for the traditional way are sky high! This talk is about how we built a hosted Rails solution for SMEs in India to serve out-bound and in-bound calls (including IVR) in India.
We used Asterisk (the software EPABX) and Adhearsion (a Ruby framework) to build a fully-featured framework for supporting VoIP over a PRI line with QoS integrated. This is not only legal but also a commercially cost-effective solution. In this talk we are going to see the live demo of how we can did this. It includes:
Managing Audit logs of each call.
Recording calls, checking the audio logs, finding anomalies.
QoS Resource utilization - we can verify that all the calls were for business, find out calls which were private etc. and validate the performance of a Tele-caller!
Routing of each call to specific extensions of Tele-callers.
Playing sound files for each call function (busy, ringing, dropped)
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