Rocky Mountain Ruby 2012

Whether your official title says it or not, every one of us is a consultant. Whether it is a time and materials contract with an external entity or dealing with the stakeholder within your company, some amount of consulting is required. One of the reasons we each get hired is to bring our expertise and experience to the project at hand. We have to make technical decisions every day and do our part to guide the project towards something that will be successful, both in the short term and down the road. At Hashrocket, we deal with clients of all levels of technical and business expertise. We need to handle different clients in different ways, depending on their needs, personality, and budget. I want to share with you some of our stories and the different tactics we use to interact with our clients. From this talk, you'll be able to glean some knowledge from our expertise and apply it to the interactions in your daily work life. Dealing effectively with the consumers of your work has many aspects to it, including knowing how much information to give and in what format, when to stand up for something, when to concede, and who to get involved on your side. In this talk, I'll discuss these and other important topics for successfully guiding your clients along the path to greatness.

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