"but in this world nothing can be said to be certain, except death and taxes" -- Ben Franklin
If Ben was a programmer, he probably would have said "death, taxes, AND BUGS". How we handle things when something goes wrong can be the difference between an all-nighter and a good night's sleep.
Drawing on my experience development, QA, and release management I'll share ideas for handling the unexpected without losing your mind. I'll discuss writing a good bug report, figuring out what is really broken, and what to do when it seems like nothing is working.